{"id":644,"date":"2024-06-06T10:47:41","date_gmt":"2024-06-06T10:47:41","guid":{"rendered":"https:\/\/ctcgroup.com.au\/?page_id=644"},"modified":"2024-06-26T02:11:09","modified_gmt":"2024-06-26T02:11:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/ctcgroup.com.au\/?page_id=644","title":{"rendered":"FAQ"},"content":{"rendered":"

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FREQUENTLY ASKED QUESTIONS<\/h1>\n

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\n\n\t \n What is CTC? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]CTC is a franchise of tobacconist stores that started from a single shop called “Nick\u2019s Tobacconist” in Kings Cross, Sydney, in 1957. Check out our story here!<\/a>[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I find a CTC store near me? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]You can use our store finder tool<\/a> on the website to find the nearest CTC store to your location.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I become a CTC franchisee? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]If you\u2019re interested in becoming a CTC franchisee, please visit our Join Us page,<\/a> fill in the form and someone from CTC will contact you with more information on the application process and requirements.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I have additional products on sale in my store? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]<\/p>\n

Yes, items such as lotto, confectionery, drinks, phone cards and giftware are all acceptable, but your core products must be tobacco items. The sale of banned or illegal products is strictly prohibited and will not be tolerated.<\/p>\n

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\n\n\t \n How should my store look? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]<\/p>\n

Your store must be well presented both internally and externally, providing a professional image. Staff must wear either CTC Uniforms or plain one coloured polo\/shirt with CTC Badge.<\/p>\n

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\n\n\t \n What makes CTC different from other tobacconist stores? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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CTC prides itself on its store concept, retail appearance, and friendly customer service environment. Our deep understanding of family business values and strong supplier partnerships set us apart.<\/p>\n

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\n\n\t \n Are CTC stores independently owned? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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\n [vc_column_text]<\/p>\n

Yes, CTC stores are independently owned and operated by franchisees who are part of the larger CTC family.<\/p>\n

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\n\n\t \n What are CTC\u2019s store hours? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h3>\n
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Store hours vary by location.<\/p>\n

The CTC Head Office hours are Monday to Friday 9am-5pm. After hours support is available to our franchisees, please call the IT Helpdesk or your CTC representative.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text] FREQUENTLY ASKED QUESTIONS [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-644","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/pages\/644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=644"}],"version-history":[{"count":7,"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/pages\/644\/revisions"}],"predecessor-version":[{"id":792,"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=\/wp\/v2\/pages\/644\/revisions\/792"}],"wp:attachment":[{"href":"https:\/\/ctcgroup.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}